Data deletion
Last updated: April 11, 2026
You can permanently delete your LenaCore account and the personal data associated with it at any time. This page explains the three ways to do it and what happens next.
Option 1 — Delete from the app
This is the fastest path and usually completes within five minutes.
- Sign in to lenacore.net or the LenaCore mobile app.
- Go to Settings → Account → Privacy.
- Tap Delete my account and confirm with the verification email we send you.
Option 2 — Email request
Write to privacy@lenacore.net from the email address linked to your account with the subject line "Data deletion request". Please include:
- the email or channel handle of the account;
- confirmation that you are the account holder;
- any specific data categories you want removed (leave blank for a full account deletion).
Option 3 — Postal request
You may also mail a written request to:
Privacy Office — LenaCore Studios LLC
750 B Street, Suite 2820
San Diego, CA 92101
United States
What happens after your request
- We verify your identity, typically by emailing a one-time code to the address on file.
- Your profile is removed from the public Service within 24 hours.
- Your personal data is deleted from our primary systems within 30 days and from encrypted backups within 90 days.
- Some information may be retained where we are legally required to keep it (for example, trust & safety records relating to violations of the Terms of Service, or tax records for paying creators). We will let you know which data we retain and why.
Deletion of a Facebook Login connection
If you signed in with Facebook, disconnecting your Facebook account does not delete your LenaCore data. Please use one of the options above. To instruct Facebook to forward a deletion request to us, open Settings & privacy → Settings → Apps and Websites → LenaCore → Remove and confirm the deletion callback — we will receive the request and process it within 30 days.
California residents
The California Consumer Privacy Act (as amended by the CPRA) gives you the right to request deletion of your personal information. We will honour verified requests within 45 days, or 90 days with notice. You have the right not to receive discriminatory treatment for exercising this right.
Contact
If you have any question about this process please contact us at privacy@lenacore.net.